Business-Corporate Offerings
First Impressions:
- Making a solid first impression with current and prospective clients
- Phone Courtesy
- "NETtiquette" (Appropriate Internet Protocol)
- Client/Contact Follow-Up
- Handling Adversity
- Professional Dress and Appearance
Conducting Tea for Business:
- The History of Tea
- Hosting a Business Tea
- Feeling Comfortable at Tea Events
Training Wait Staff:
- Phone Etiquette
- Successful Service Industry Qualities
- Handling Guest's Problems/Issues
- Attitude and Performance
- Side Stations
- Table Setting
Professional Dress:
- Male and Female
- Tips for Dressing Well
- Planning Your Wardrobe
- Personal Appearance
- Business Casual
- The Right Accessories
Business Lunch:
- Maximizing the Business Lunch
- Business Lunch Strategies
- Assistants
- Seating
- What to Order
- The Check and The Tip
- Duties of the Thoughtful Host and Considerate Guest
- Lunching with Old and New Clients
Effective Networking:
- Cocktail Parties
- Receptions
- Conversation "Do's" and "Don'ts"
- Holiday Office Parties
- Office Courtesy
- Business Etiquette
Public Speaking:
- Body Language
- Elevator Speeches
- Job Interviews
- Voice Inflection/Tone
- Good First Impressions
Stationery Guidelines:
- Types
- Written Correspondence
- "Thank You" Notes
- Personal Letters
Technology and Communication:
- Social Media
- Social Networking
- Texting
- Telephone
Self-Presentation:
- Introductions
- Handshakes
- Connections
- Listenting Skills
- Networking
- Communication
- Correspondence
Dining:
- American and Continental Dining Styles
- Utensils
- The Napkin
- Table Manners
- Dinner Conversation
- Guest Seating for Social and Business Settings
- Wine
- Food References
Workplace Etiquette:
- Social vs. Professional Behavior
- Workplace Communication (i.e. Phone, E-Mail, and Face-to-Face)
- Professional Attire
- Basic Time Management
- Customer Service (
- Using "To-Do" Lists and Prioritizing Tasks
- Handling Interruptions (i.e. Visitors, Phone Calls, Special Requests)
Protocol Training:
- Protocol and Social Etiquette for Organization Presentation
- Aligning Brand and Behavior
- "Should and Should Not": Your Actions
- Mingling Manners: Networking Etiquette
- Media Management: Interview Savvy
- Saying "No": Delivering Poor News to Clients
Professional Image:
- Effective Networking
- Professional Image 101
- Understanding Manners
- Dining Skills
- Managing Technology
- Online Image
Business Networking:
- Benefits of Networking
- Networking Tips & Tricks
- Proper Introduction of Business Associate
- Use of E-Mail & Social Media for Effective and Appropriate Networking
- How to Effectively Follow-Up with Networking
- How to Successfully Ask for What You Need from Networking
Cocktail Party Etiquette :
- Making Connections when Making Introductions
- Fitting Into a Group
- Holding Food and Drink While Mingling
- Good Conversation Topics
- Topics to Avoid
- Moving on From a Group
Print 