Business-Corporate Offerings

First Impressions:

                                - Making a solid first impression with current and prospective clients

                                - Phone Courtesy

                                - E-Mail

                                - "NETtiquette" (Appropriate Internet Protocol)

                                - Client/Contact Follow-Up

                                - Handling Adversity

                                - Professional Dress and Appearance

 

Conducting Tea for Business:

                                - The History of Tea

                                - Hosting a Business Tea

                                - Feeling Comfortable at Tea Events

 

Training Wait Staff:

                                - Phone Etiquette

                                - Successful Service Industry Qualities

                                - Handling Guest's Problems/Issues

                                - Attitude and Performance

                                - Side Stations

                                - Table Setting

 

Professional Dress:

                                - Male and Female

                                - Tips for Dressing Well

                                - Planning Your Wardrobe

                                - Personal Appearance

                                - Business Casual

                                - The Right Accessories

 

Business Lunch:

                                - Maximizing the Business Lunch

                                - Business Lunch Strategies

                                - Assistants

                                - Seating

                                - What to Order

                                - The Check and The Tip

                                - Duties of the Thoughtful Host and Considerate Guest

                                - Lunching with Old and New Clients

 

Effective Networking:

                                - Cocktail Parties

                                - Receptions

                                - Conversation "Do's" and "Don'ts"

                                - Holiday Office Parties

                                - Office Courtesy

                                - Business Etiquette

 

Public Speaking:

                                - Body Language

                                - Elevator Speeches

                                - Job Interviews

                                - Voice Inflection/Tone

                                - Good First Impressions

 

 

Stationery Guidelines:

                                - Types

                                - Written Correspondence

                                - "Thank You" Notes

                                - Personal Letters

 

Technology and Communication:

                                - Social Media

                                - E-Mail

                                - Social Networking

                                - Texting

                                - Telephone

 

Self-Presentation:

                                - Introductions

                                - Handshakes

                                - Connections

                                - Listenting Skills

                                - Networking

                                - Communication

                                - Correspondence

 

Dining:

                                - American and Continental Dining Styles

                                - Utensils

                                - The Napkin

                                - Table Manners

                                - Dinner Conversation

                                - Guest Seating for Social and Business Settings

                                - Wine

                                - Food References

 

Workplace Etiquette:

                                - Social vs. Professional Behavior

                                - Workplace Communication (i.e. Phone, E-Mail, and Face-to-Face)

                                - Professional Attire

                                - Basic Time Management

                                - Customer Service (

                                - Using "To-Do" Lists and Prioritizing Tasks

                                - Handling Interruptions (i.e. Visitors, Phone Calls, Special Requests)

 

Protocol Training:

                                - Protocol and Social Etiquette for Organization Presentation

                                - Aligning Brand and Behavior

                                - "Should and Should Not": Your Actions

                                - Mingling Manners: Networking Etiquette

                                - Media Management: Interview Savvy

                                - Saying "No": Delivering Poor News to Clients

 

Professional Image:

                                - Effective Networking

                                - Professional Image 101

                                - Understanding Manners

                                - Dining Skills

                                - Managing Technology

                                - Online Image

 

Business Networking:

                                - Benefits of Networking

                                - Networking Tips & Tricks

                                - Proper Introduction of Business Associate

                                - Use of E-Mail & Social Media for Effective and Appropriate Networking

                                - How to Effectively Follow-Up with Networking

                                - How to Successfully Ask for What You Need from Networking

                               

Cocktail Party Etiquette :

                                - Making Connections when Making Introductions

                                - Fitting Into a Group

                                - Holding Food and Drink While Mingling

                                - Good Conversation Topics

                                - Topics to Avoid

                                - Moving on From a Group

 

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